Clardoon Health is committed to helping you design a healthy and joyful life with the help of USANA products and our valuable content in our blog and social media channels.
When you shop with us, you get not only the highest-rated and award-winning products, but also personalised, customer-centred support from Clardoon Health.
At Clardoon Health, you are guaranteed to receive the following:
- 100% authentic USANA products
- Fresh products several months away from expiration
- Competitive prices and low shipping fees
- An excellent return/refund policy
- A highly secure website and payment system
- Order tracking system
- Customer support from Clardoon Health and from USANA
- Personalised support from our in-house certified health coach
Clardoon Health has been an Independent Distributor of USANA products since 2011. It is officially registered in the UK as Clardoon Enterprises Ltd.
Privacy and Security
Please read our Privacy Policy on this link https://clardoonhealth.com/privacy-policy/
We accept major debit and credit cards (Visa, Mastercard, American Express, and various Stripe payment methods), PayPal, Google Pay and Apple Pay. Your payment details are protected by Stripe and Paypal. Clardoon Health has no access to your payment details.
If you wish to pay via bank transfer, please contact Clardoon Health directly through this link https://clardoonhealth.com/contact-us/ so we can make further arrangements.
Products
In our SHOP, click “Shop by Body Benefit”.
For personalised support on product recommendations, please contact us here https://clardoonhealth.com/contact-us/.
If you have medical conditions or specific nutritional needs, please consult your health care professional for guidance.
USANA products are manufactured in-house at USANA Health Sciences, 3838 Parkway Blvd, Salt Lake City, UT, United States.
This is an FDA-registered facility. Having a “Drug Establishment Registration” means that USANA is using the manufacturing standards for over-the-counter (OTC) drugs. This is well above what is required of a dietary supplement manufacturer.
The products for UK are shipped from the USANA warehouse in England, and the products for Europe are shipped from the USANA warehouse in Netherlands.
In the Shop page, you can find the Supplement Facts under the product information for each item.
If you need more information or support, please visit contact us through this link https://clardoonhealth.com/contact-us/.
You can use the Search (magnifying glass) function in the website. You will find links to the information related to your search.
In the Products page, you will also find the following information for each product:
- The USANA Difference
- Health Benefits
- Supplement Facts
- Body Benefits (in the Additional Information tab)
- A video about the product
If you’re up for some in-depth research, please visit askthescientists.com, which is an excellent resource if you want evidence-based information. This website is made and maintained by USANA scientists!
If you need more information or support, please do not hesitate to contact us https://clardoonhealth.com/contact-us/
Order Status
You will be notified via email when your order has been received, when it is being processed, when is shipped, and when it has been delivered.
If you could not find the email, please search “USANA” in your email, and also check in the Promotions and Spam folders.
Your order will be processed within 24-48 hours. The further away from the warehouse, the longer it could take for delivery. In UK, shipping will take 3-6 working days to reach your residence. In Europe, the time frame will vary due to the country and if there are any delays in customs—usually 3 to 10 days. Orders are shipped Monday to Friday.
If it’s taking longer than this time frame, you may contact us here https://clardoonhealth.com/contact-us/.
If your favourite product is out of stock, please contact us about it and we will notify you via email on when we expect the product to be available.
Backorder means that it is out-of-stock. If Clardoon Health learns that an item in your order is out of stock in the USANA warehouse (on backorder), we will notify you about it before processing your order and refund the amount to you.
If, however, the order is already being processed in the USANA warehouse when the backorder situation has been discovered, the item is still charged. USANA will ship the rest of your items that are available. A backorder (B/O) will be placed next to the item on the order packing slip. This means that the remainder of your order is not yet available.
When the item becomes available, the item is then shipped to the customer without any additional charges. We aim to have the backorder product shipped within 48 hours of availability.
If you are unsure if an item is on backorder, you did not receive a product in your order, or you would like to know if a product is available to order, please contact us.
Pricing
At Clardoon Health, our prices are 5-10% lower than the retail prices offered on the corporate USANA website. We also offer one of the lowest shipping fees in UK and Europe.
We also offer special promotions and bigger discounts from time to time, and if you opt-in for email notifications on these money-saving good news, we’ll keep you up to date.
Yes. You can get up to 20% discount on individual products and even bigger discounts on product bundles if you sign up as Clardoon Health’s Preferred Customer. Click here to learn more about the Preferred Customer program.
Shipping
UK – £ 4.99
EU Countries – € 5.99
Romania – ROL 35
Orders are shipped Monday to Friday. In UK, delivery is around 3-6 working. In Europe, the time frame will vary due to the country and if there are any delays in customs—usually 3 to 10 days. The further away from the warehouse, the longer it could take for delivery.
Most of the UK orders are shipped from the warehouse in England. Orders from Europe are shipped from the Netherlands warehouse.
We use several couriers in UK and Europe. In UK, we use Evri and Yodel.
You will receive an email when your order is shipped and delivered. The email also contains the tracking details. If you cannot find the shipping email, please check your Spam and Promotions folder and look for the email from USANA.
If you have concerns about shipping, please contact us.
Yes, as long as it’s within the countries served by this website:
- UK
- Belgium
- France
- Germany
- Italy
- Netherlands
- Romania
- Spain
- Ireland
- Austria
- Luxembourg
During checkout, you can enter a separate addresses for delivery and billing, so your family and friends can also enjoy the USANA difference.
Please visit our International Markets page to see if your friend can order Usana in their country. Usana delivers to over 26 countries.
If USANA delivers to their country, simply send them this link. https://clardoonhealth.USANA.com/ux/cart/enroll/info
They can shop directly at Clardoon Health’s USANA website, and the products will be delivered from the country’s warehouse.
Please visit our International Markets page to see if you can order Usana in your country. Usana delivers to over 26 countries.
If USANA delivers to your country, simply click this link to start shopping: https://
If you miss a delivery, normally, the shipping company will leave a card saying that you missed the delivery. Please check their instruction on the card.
You can also use the tracking information in your email notification.
If you have challenges in tracking your order, please contact us through this link https://clardoonhealth.com/contact-us/.
Return/Refund Policy
Customers who order directly from us are eligible for a 100 percent, 30-day, money-back guarantee, no matter what the condition of the product is (opened or unopened). If, for any reason, the customer is dissatisfied with any USANA product, they may return that product within thirty (30) days from the date of order for replacement or full refund of the purchase price.
If the customer has not opened the product, it is in a resalable condition, and it is within three (3) months of expiration date, the product may be returned up to a year from the date of purchase.
The Customer is responsible for shipping charges incurred by the decision to return products.
If the error is caused by Clardoon Health (such as having the wrong product or wrong flavour), we will refund the shipping cost.
If the return is due to damage or defect, please provide us with the necessary information (see related question below) so we can support you in refunding the shipping fee from USANA.
If you have a product complaint about an issue such as broken seals, broken tablets, missing tablets, missing products, adverse reactions, please contact us immediately. We need to be able to document the situation so we can assist you in resolving the matter.
Alternatively, you may login to your account at Clardoon Health, or check your confirmation email for the link to the Return/Refund service.
We guarantee the quality of the products and shall replace or refund any damaged or defective product. Please follow the steps for returning the product and we shall arrange a replacement or refund. Please also state how the product is damaged, the lot number and expiration date on the product’s packaging.
If you fail to notify us of any damage within thirty (30) days of shipment, you may lose your right to request a correction.
If you received the wrong product or flavour, please contact us through this link https://clardoonhealth.com/contact-us/. Give us your name, order number and the item that was not correct and what item you should have received. We will look into this immediately, notify you of any price differences with the correct product, arrange for the incorrect product to be returned, and send out the replacement right away!
For returning the incorrect product, please follow the next steps below.
If you need to return a product:
- Login to your Clardoon Health account. Go to your order history. Alternatively, open the confirmation email from Clardoon Health and click “Process a Return.”
- Select the product you want to return.
- Select the reason for returning the product.
- Send relevant information.
- For damaged/defective goods:
- Take a photo of the product
- Provide the lot number and expiration date of the product
- For receiving the wrong product/flavour
- What was not correct
- What item you should have received
- For other reasons: Please provide more information on why you are returning the product
- For damaged/defective goods:
- Specify if you want to:
- Replace the returned product with the same product
- Refund the item
- Replace with the correct product/flavour
- Submit the return request to Clardoon Health.
- Once we receive your return request, you will receive an email containing the return instructions within 1-2 business days.
- Prepare and post your return package. REMEMBER to put the USANA order number on the outside of the package. Doing so will identify the package with you right away, and this means you can get your refund much faster.
Note: We are not liable for items lost in transit. It is preferable to have tracking information for your return shipment. You are responsible for tracking it.
For further support on returning a product, please contact us through this link https://clardoonhealth.com/contact-us/.
All EU markets (except UK)
Radial NL
c/o USANA
De Rietlanden 8
9828 PX Oostwold Gem. Westerkwartier
Netherlands
UK Orders only
Radial UK
Broadgate Unit 26
Chadderton
OL9 9XA
United Kingdom
Refunds are processed right away after the returned product is received. You can receive your refund within 2 weeks of receiving your return. In rare circumstances, there may be unforeseen delays. It would also depend on the time it takes your bank to process our refund request.
Ordering Products
Within the first few minutes of noticing the mistake, please contact us here https://clardoonhealth.com/contact-us/ immediately so we can help you change your order.
Failing to contact us immediately will mean that your order will have reached the warehouse, and you will no longer be able to make changes on your order. However, we have an excellent Return Policy https://clardoonhealth.com/faqs/#return-policy so you can still get the products you truly want.
Within the first few minutes of purchasing from us, please contact us here https://clardoonhealth.com/contact-us/ immediately so we can help you cancel your order.
Failing to contact us immediately will mean that your order will have reached the warehouse, and you will no longer be able to cancel your order, which means it will be shipped to you. However, we have an excellent Return Policy https://clardoonhealth.com/faqs/#return-policy so you can still get your refund.
If you are want to receive products automatically, why not consider our Preferred Customer program? It allows you to participate in the Auto Order Program, which means that your order is sent to you automatically every 4 or 8 weeks (or whichever week you want). You can edit, reschedule, or stop your order, and there are no minimum order requirements. There are no fees for being a Preferred Customer at all. And the best part is, you get 10-20% discount on the regular retail price!
Click here to learn more about being a Preferred Customer.
Accounts
No, you can shop as a guest. If you want to securely save your records for your future use, you can set up an account when you are ready to check out, or create an account here https://clardoonhealth.com/my-account/
Log in to your account with this link https://clardoonhealth.com/my-account/ using your email address and password, and shop your favourite products.
A great alternative is for you to sign up as Clardoon Health’s Preferred Customer so you can enjoy its many benefits and big discounts. Learn more about being a Preferred Customer here: https://clardoonhealth.
Replace it with this: Click https://
Still need help? Please contact us through this link https://clardoonhealth.com/contact-us/.
Click on the “My Account” (https://clardoonhealth.com/my-account/). Log in using your email address and password. You will immediately see your account information, ready to accept your changes.
Yes. Click on the “My Account” (https://clardoonhealth.com/my-account/). Log in using your email address and password. You’ll be able to view your order history.
Coupons and Promotions
You will get discount coupons and promo codes from Clardoon Health when you choose to receive emails regarding special discounts and promotions. To opt in, check the box that says ” I want to be notified about any online discounts, special offers, how to get product credits, and other ways I can pay less for my Usana product” during checkout.
During the checkout process, enter your coupon or promo code before submitting your order. This will adjust the payment amount before you confirm your order.
- Check that the coupon is not expired
- Make sure you are shopping on the correct country (some promotions are country-specific)
- Check if you have met the minimum purchase requirement stated on the coupon
Customer Support
You may contact Clardoon Health through this link https://clardoonhealth.com/contact-us/.
Business hours are Monday to Friday from 10:00 AM to 6:00 PM GMT.
